Online purchases
14-day cancellation period
For eligible consumer distance purchases, you may cancel without giving a reason within 14 days after delivery. Return instructions will be provided when you notify us of cancellation.
Customer information
Returns, cancellation and faulty goods.
The rules for changing your mind are separate from your rights when something is faulty.
Pre-launch policy. Production sales are not yet enabled.
Faulty goods
30-day short-term right to reject
Where the statutory conditions are met, consumers may have a short-term right to reject faulty goods within 30 days and receive a refund.
After the initial period
Repair or replacement rights
Consumer law can require repair or replacement after the initial rejection period. Our commercial guarantee does not replace those statutory remedies.
Change-of-mind returns
Tell us clearly that you wish to cancel. We will provide return instructions. The product should be returned with the supplied accessories and packaging where reasonably possible. You may inspect the goods as you would in a shop; deductions may be made where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits.
Faults are handled differently
If a product is faulty, damaged on arrival, not as described or not fit for purpose, contact us rather than using the change-of-mind process. Where the law makes MotionUnseen responsible for repair, replacement or return, we will not charge the customer the necessary repair, material or return costs.
Proof of purchase
We may ask for reasonable proof that the product was purchased from MotionUnseen. This does not have to be limited to a paper receipt.