Report a security vulnerability.

How to report an issue

Use the MotionUnseen contact form. Choose Another remote location and begin the message with Security vulnerability:. Include the affected product or service, the issue you observed, steps needed to reproduce it where safe to do so, and a way for us to contact you.

Please do not include customer passwords, private keys, unnecessary personal information or customer recordings in the initial report.

What response to expect

MotionUnseen aims to acknowledge a security vulnerability report within 5 business days. Where an investigation remains open, we aim to provide a status update at least every 14 calendar days until the report is resolved or closed.

Responsible reporting

Please make a good-faith effort to avoid privacy violations, destruction of data, interruption of service, or access to information beyond what is necessary to demonstrate the issue. Do not publicly disclose an unresolved vulnerability before MotionUnseen has had a reasonable opportunity to investigate and address it.

Security-update support period

The minimum security-update period for the production MotionUnseen Camera has not yet been fixed. Production sales remain disabled until a minimum support period and end date have been approved and published alongside the product information. Once published, that minimum period will not be shortened.